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GENERAL CONDITIONS:

• All services are subject to changes in itinerary and timing
• Out of respect for all guests on board, upon re-boarding after visiting the cities, there will be a waiting time of 10 minutes during which every effort will be made to contact customers who are late but, beyond which, the vehicle will continue its journey.
• It is good practice do a preventive treatment in case of boat / vehicle's suffering: many times these precautions must be taken in advance to avoid discomfort during the tour.
• Bring always with you your personal documents in case of checks by the competent authorities.
• It is the customer's responsibility to arrive at the meeting point on time. Amo Italy Travel declines all responsibility in case of delays and consequent failure to attend the tour.
• No reimbursement is foreseen in case of delay or no-show. The bus drivers will have a tolerance of 5-10 minutes waiting time after which they will leave, and we will consider yours a "no show" and tickets cannot be refunded.
• The boarding procedure, regarding boat tours, provide for the waiting of the individual components of the boat until the completion of it.
• All pick-up times may be delayed due to traffic conditions.
• Entrance tickets, where provided, are never refundable and must be paid in full.

 

CANCELLATION CRITERIA:

• Shared Tour: Cancellation within 36 hours before the scheduled departure: 100% full refund.
• Shared Tour: Cancellation, less than 36 hours prior the scheduled departure until the day of the tour: no refund will be due.
• Private Boat/Private Land Excursion: Cancellation within 3 days before the scheduled departure: 100% full refund. Cancellation, less than 3rd day prior to departure until the day of the tour: no refund will be due.
• In case of cancellation entrance tickets are not refundable nor amendable.

Please note: Offers, of the boat tours, are subject to favorable weather conditions. In case of cancellation due to bad weather, will be offered the option to select an alternative date or receive a full refund of the amount paid.